Placing an order is generally a short, linear process. The usual flow looks like this:
- Browse the collection — use search or category filters to narrow things down.
- Pick the item — choose any available options and quantity, then add it to the cart.
- Review the cart — confirm what's inside before moving on.
- Head to checkout — a discount code can usually be applied at this stage.
- Enter delivery details — full address and preferred shipping method.
- Choose a payment option — major cards and common digital wallets are typically accepted.
- Confirm the order — double-check items, shipping cost, and total.
- Receive a confirmation — a summary is usually sent by email once the order is submitted.
If anything stalls along the way, a quick note to support@seventhgeneration.com is generally the fastest route to a fix.
Security is generally treated as a baseline rather than an add-on. A few common safeguards are usually in place:
- Encrypted transmission — data sent during checkout is typically protected in transit.
- Vetted payment partners — payments are generally handled by established, compliant processors.
- Tokenization — card details are usually replaced with secure tokens rather than stored directly.
- Extra verification — some transactions may require an additional confirmation step.
- Ongoing monitoring — systems are generally reviewed and updated on a regular basis.
The short version: payment details are typically handled with the same care one would expect for their own.
Shipping is generally available across the United States, including Alaska, Hawaii, and U.S. territories.
A selection of international destinations is usually supported as well, such as:
- Canada
- United Kingdom
- Australia
- Germany
- France
- and a number of other eligible regions
Rates and lead times typically vary by destination. The checkout page usually confirms whether a specific address can be served before payment is submitted.
Timelines generally depend on destination and the shipping option selected at checkout.
Domestic orders
- Standard shipping: typically 3–7 business days
- Expedited shipping: typically 2–3 business days
International orders
- Standard international: typically 7–21 business days
An extra 1–2 business days is usually needed for processing and packing before dispatch.
Weather, customs clearance, or peak seasons can occasionally slow things down. Tracking updates are generally shared whenever they become available.
Parcels are generally handed to established carriers rather than a single fixed provider. The carrier assigned typically depends on destination, shipping option, and parcel size.
- Domestic shipments are usually delivered by one of the major national carriers
- International shipments are typically handled by carriers with cross-border coverage
- A tracking link is generally provided once the order leaves the warehouse
If a tracking link doesn't arrive or stops updating for an unusual stretch of time, a message to support@seventhgeneration.com usually gets it looked into.
Eligible items can generally be returned within 30 days of delivery, provided they remain unused, clean, and in their original packaging.
Items marked as final sale, and custom or personalized goods, are usually excluded unless they arrive damaged or defective.
Full details — including how to start a return — are typically laid out on the Returns & Refunds page.
Once a returned item is received and inspected, approved refunds are typically issued back to the original payment method.
- Processing generally takes around 5–7 business days after inspection
- Funds usually appear on the statement within a few additional days, depending on the bank
- Original outbound shipping is generally non-refundable unless the item was defective or incorrect
Changes are generally easiest before an order enters processing. Once a parcel has been packed or dispatched, adjustments usually aren't possible.
- Send a message as soon as possible with the order number
- Address corrections are typically easier to make than item changes
- If the order has already shipped, a return can usually be arranged instead
Requests are generally handled in the order they arrive, so earlier notes tend to have better odds.
Anything not covered above can generally be sent to support@seventhgeneration.com.
Including an order number, where relevant, usually helps route the message faster. Replies are typically sent within one to two business days.
Contact Email: support@seventhgeneration.com