Our approach to fulfilment

Orders are generally prepared and dispatched with care, and this page covers, in broad terms, how the whole journey usually works — from the moment an order is placed to the day the parcel arrives at the door. Processing windows, delivery estimates, shipping fees, tracking, customs rules, and lost or damaged parcel claims are all outlined below.

Processing timeline

Most orders typically enter processing within 1–3 business days after payment is fully confirmed.

• Orders placed on weekends or public holidays usually begin processing on the next business day
• Processing and dispatch may take slightly longer during major sales events or peak seasons — patience during these periods is genuinely appreciated

Where parcels can be delivered

Delivery generally covers a broad range of destinations, including many domestic and international regions. Available destinations are usually shown at checkout based on the address entered.

If a destination is not offered as a shipping option during checkout, writing to support@seventhgeneration.com is usually the quickest way to explore possible alternatives.

Delivery methods & estimated windows

All delivery estimates are generally calculated from the dispatch date, not the order date. Weather events, carrier backlogs, and customs checks can occasionally extend transit times.

1. Standard delivery — typically the most economical choice, with longer transit windows
2. Expedited delivery — generally faster, with shorter transit windows
3. International delivery — transit times usually vary by destination and are generally longer than domestic options

How shipping costs are calculated

Shipping charges are typically calculated automatically and shown clearly at checkout. They generally depend on three main factors:

• The full destination address
• The delivery service selected
• The total weight and dimensions of the items ordered

Any free-shipping promotions or discounts that apply are usually displayed on the checkout page before payment is submitted.

Tracking the shipment

Once a parcel leaves the warehouse, a shipping confirmation is typically sent, including a unique tracking number. Tracking information generally takes 24–72 hours to fully sync on carrier platforms.

If tracking details do not appear right away, waiting a short while and checking again usually resolves it.

Customs, duties & import taxes

For international shipments, local customs authorities may apply duties, import taxes, clearance fees, or other charges upon arrival.

• Such charges are generally the recipient's responsibility and are usually not included in product prices or base shipping fees
• Contacting the local customs office in advance is often the best way to understand applicable rules before ordering

Address issues & failed deliveries

Double-checking the shipping address before checkout is strongly recommended. Once an order has been dispatched, address changes are generally no longer possible.

• If a parcel is returned due to an incomplete or invalid address, reshipping usually incurs an additional fee
• If a delivery attempt is missed, the carrier typically leaves a notice with instructions for pickup or rescheduling

Damaged or lost parcels

Parcels generally go through packaging checks before dispatch. If an item arrives damaged, or a parcel is confirmed lost in transit, reaching out within 7 calendar days of the expected delivery date usually helps resolve things quickly.

Including the order number and clear photos of the damage (where applicable) generally speeds up the process considerably.

Support & contact

For questions about processing times, delivery estimates, tracking, international rules, address corrections, or damaged and lost parcels, the support team can generally be reached at:

Contact Email:
support@seventhgeneration.com