Our Approach

Every order should feel like the right choice. If something about a purchase doesn't quite meet expectations, support is generally available to help. This page explains, in broad terms, how returns, refunds, exchanges, and damage claims tend to be handled — so the process stays simple and predictable from start to finish.

Return Window & Conditions

Most items can generally be returned within 30 calendar days of delivery. To be eligible for processing, an item usually needs to meet the conditions below:

• The item is unused, unwashed, and in its original condition
• Original tags, labels, and factory packaging remain intact
• The item is not marked as Final Sale (this is normally shown on the product page)
• The return parcel is shipped before the 30-day window closes

Custom or Personalized Goods

Custom or personalized items typically cannot be returned unless they arrive damaged or carry a manufacturing defect.

Starting a Return

Beginning a return usually involves three simple steps:

1. Reach out to support
   Send a message to support@seventhgeneration.com with the order number and a short note about the reason for the return.
2. Receive a Return Authorization (RA) number
   The support team typically reviews the request and replies with an RA number along with return shipping instructions. Parcels sent without a valid RA number may not be processed.
3. Pack and ship the item back
   Once the RA number is received, repack the product securely (original packaging is recommended) and ship it to the return address provided by support.

• Buyers generally cover return shipping when items are intact and orders were fulfilled correctly
• Tracked shipping or extra insurance is recommended to avoid lost or damaged return parcels

Refund Timeline

When a returned item is received and inspected, approved refunds are typically issued back to the original payment method.

• Allow around 7–10 business days for the funds to appear on the statement
• Actual arrival time depends on the bank or payment provider's processing schedule
• Original outbound shipping charges are generally non-refundable, except for defective goods or wrong-item shipments

Damaged or Defective Items

Parcels typically go through quality checks before dispatch. If something arrives broken or has a manufacturing defect, the issue is generally resolved at no extra charge. To submit a claim:

1. Send a support request within 7 calendar days of delivery
2. Attach clear photos showing the damage or defect, along with a short written description
3. Two solutions are usually offered: a full refund or a free replacement unit

Exchanges

If the same product is needed in another size, color, or variant, exchanges are generally available within the standard 30-day window:

• Eligibility: the item usually needs to remain unused, with all original tags and packaging kept intact
• Process: follow the same return workflow described above
• Fulfillment: after the returned item is inspected, the replacement variant is typically shipped

Exclusions

For hygiene, safety, and business reasons, the categories below generally cannot be returned or refunded under normal circumstances:

1. Custom engraved and personalized products
2. Physical and digital gift cards
3. Intimate apparel and swimwear (returnable only if unworn and all tags are attached)

Final Sale

Any product labeled Final Sale on its product page generally cannot be returned, exchanged, or refunded. No exceptions are typically approved for Final Sale purchases.

Still Have Questions?

If anything about return rules, refund timing, or exchange requests needs clarification, support is generally happy to help.

Contact Email: support@seventhgeneration.com